FAQ

1. Where do you ship to?
We currently ship across the United States.

2. How long does shipping take?

We offer several shipping options:

✦ Express Shipping (3–6 business days): $20
✦ Free Shipping (7–14 business days): $0
✦ Free Standard Shipping (7–14 business days): $10

Orders are typically processed within 1–3 business days before shipment.

3. Why are there multiple “Free Shipping” options?
Some items or promotions may include different free shipping methods. All free shipping options deliver within 7–14 business days.

4. Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number via email.

5. What if my order is delayed?
Shipping times are estimates and may vary due to carriers, holidays, or high demand. If your order is significantly delayed, please contact us.

6. Do your hats fit all sizes?
Most of our hats are adjustable and designed to fit a wide range of head sizes. Please check product details for specific sizing information.

7. How do I care for my hat?
We recommend spot cleaning and avoiding machine washing to maintain shape and quality.

8. Can I change or cancel my order?
Orders can only be modified or canceled shortly after being placed. Please contact us as soon as possible.

9. Do you accept returns or exchanges?
We accept returns or exchanges within a limited period if items are unused and in original condition. Please contact us before returning any item.

10. How can I contact customer support?
You can reach us via email, and we typically respond within 24–48 business hours.